Privacy Policy

At MaxProtex, we are steadfast in our commitment to protecting your privacy and securing personal information. This policy clarifies how we collect, use, disclose, and protect the information you share when you engage with our website, services, or employees.

Information We Collect

MaxProtex collects personal information directly from you or through legal channels as part of your interaction with our website and services. The categories of personal information we may collect include:

Identifiers: Name, billing and shipping addresses, contact information, email address, and IP address

Personal Information: Telephone number and payment details

Commercial Information: Transaction history and order activity

Internet or Network Activity: Browsing and search history, as well as website interaction data

Geolocation Data: Derived from your IP address

We can retain personal details only for as long as required to fulfill the purposes mentioned in this privacy policy, manage your account, comply with legal obligations, or detect and prevent fraud.

How We Use Your Information

Your information is utilized for the following purposes:

• Processing transactions, purchases, and payments
• Marketing activities, including updates on new products, promotional communications, and targeted advertisements
• Fraud detection and prevention
• Aggregated data analysis for technical, research, and analytical purposes
• Managing business operations, maintaining records, and enforcing agreements
• Improving website functionality and addressing technical issues
• Fulfilling any additional purposes for which you have provided explicit consent

Disclosure of Information

We can share your details under the following circumstances:

3rd Party Service Providers: To facilitate payment processing, order fulfillment, marketing services, and customer verification.

Marketing Partners: To improve website functionality and deliver relevant advertisements by sharing commercial and internet activity data.

Legal and Business Obligations: To comply with laws, court orders, and law enforcement requests, or to address legal claims and business restructuring activities.

Some service providers may operate outside Canada, including the United States. In such cases, your information will be governed by the laws of the jurisdiction where it is processed.

Data Protection

MaxProtex implements stringent security measures to protect your personal information:

• Controlled access, encryption, and security protocols are in place to safeguard your data.
• Employees, consultants, and contractors are required to adhere to MaxProtex’s strict data security policies.
• Access to personal information is role-based, ensuring accountability and confidentiality.

Your Information Choices

You have the right to manage how your personal information is used and how we communicate with you:

Direct Mail: Opt out of promotional mailings by updating your preferences.

Email: Unsubscribe via the link in our promotional emails. Note: Transactional emails (e.g., order confirmations) are not subject to this opt-out.

Interest-Based Ads: Adjust your settings through the Ads & Tracking section.

Information Updates: Contact us to update or delete your personal information.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access or request a copy of the personal information we hold about you.
• Request deletion or restriction of your personal information.
• Correct inaccuracies in your personal information.
• Object to the processing of your personal information in specific circumstances.
• File a complaint with a relevant regulatory authority.

These rights are subject to applicable laws. We may require verification of your identity before processing your request.

Policy Updates

MaxProtex reserves the right to update this Privacy Policy to reflect changes in practices, technology, or regulations. Updates will be posted on our website, and we encourage you to review this policy periodically.

Contact Information

For inquiries or to exercise your privacy rights, please reach out to us:

Office Address:

MaxProtex

109 Oakdale Road

North York ON 

M3N 1W2

Phone:

416-679-8048

Hours:

Monday: Friday: 9:00 AM – 5:00 PM

Saturday: 9:00 AM – 2:00 PM

Sunday: Closed

Email:

support@maxspacestoneworks.com

Thank you for choosing MaxProtex. We value your trust and are dedicated to protecting your privacy.